Returns & Exchanges
At ONYC, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that if a fit isn't perfect, your shopping experience remains effortless and worry-free.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Print and Attach Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing